Refund policy

At YehTar, every item is handcrafted in small batches by artisans in Cameroon. Because of the nature of our production process and the limited availability of each piece, all sales are final.

By placing an order with us, you acknowledge and agree to the following:

1. All Sales Are Final

We do not accept returns, exchanges, or cancellations once an order has been placed.

2. No Refunds

Due to the handcrafted, limited-edition nature of YehTar products, we do not issue refunds under any circumstances, including:

  • Change of mind

  • Ordering the wrong product

  • Product variations in stitching, color, or motif placement (these are natural features of handmade work)

  • Preorder processing times

3. Handmade Variations

Each piece is created by skilled artisans using traditional Toghu-inspired techniques.
Minor variations in embroidery, pattern placement, or color depth are normal and expected.
These details are part of the cultural craftsmanship and are not considered defects.

4. Preorder Policy

If your order contains a preorder item:

  • Your payment is collected in full at checkout

  • Preorder items ship on or before the estimated date listed on the product page

  • Preorders cannot be changed, cancelled, or refunded

5. Damaged or Defective Items

While refunds are not offered, we will gladly replace an item if it arrives damaged in transit.

To request a replacement:

  1. Email us at [your email] within 48 hours of delivery

  2. Include your order number and clear photos of the damage

  3. Our team will assess and arrange a replacement if applicable

Please note: We do not replace items damaged due to misuse or normal wear.

6. Lost Packages

If a package is lost in transit, we will open an investigation with the carrier.
Replacements or resolutions will be handled on a case-by-case basis.

✨ Why We Use a No-Refund Policy

YehTar products are:

  • Handmade in Cameroon

  • Produced in limited quantities

  • Created using culturally significant Toghu motifs

  • Packaged and prepared individually

Because of this, items cannot be resold or restocked once delivered.

Your purchase supports artisans, preserves cultural craftsmanship, and sustains small-batch production.